Privacy policy

Last updated: August 13, 2026

At Hillu, we believe you should know exactly what happens with your information the moment you start shopping with us. This page walks through what we collect, why we collect it, and how it's handled whenever you browse our site, place an order, or get in touch with our team.

By using hillu.shop, you're accepting the practices outlined below.

Information We Collect

Account and Order Information
When you check out or set up an account, we ask for details like your name, email, phone number, and shipping and billing address. This is what allows us to process your order and get your dress shirts and jeans where they need to go.

Payment Information
All payments are handled through PayPal and Venmo. Your card or bank details never pass through our own servers — our payment partners manage that part under their own security standards.

Device and Browsing Data
Like most online stores, our site picks up certain technical information automatically when you visit, including your IP address, browser type, device information, and how you move through our pages.

How We Use Your Information

Fulfilling Your Order
We use your details to process payment, prepare your shipment through FedEx, UPS, or USPS, and send order confirmations and tracking updates.

Providing Customer Support
Your contact information helps us respond to questions, resolve issues, and keep you informed if anything changes with your order.

Preventing Fraud
We monitor orders for unusual or suspicious activity to protect our customers and our business.

Improving Our Store
We review general browsing and shopping trends to refine our shirt and jeans collections and improve the overall shopping experience.

Who We Share Information With

We do not sell your personal information. A limited number of trusted partners assist with running our store:

Ecommerce Platform Provider — powers our website, checkout, and order management systems.

Payment Processors — PayPal and Venmo receive what's needed to complete your transaction.

Shipping Carriers — FedEx, UPS, and USPS receive your name, address, and phone number to deliver your order.

Legal Compliance — information may be shared if required by law or to investigate a suspected violation of our policies.

Cookies

Our site uses cookies to keep items in your cart, remember your preferences on return visits, and understand general browsing patterns. You're free to disable cookies through your browser settings, though some site features may not work as smoothly as a result.

How We Protect Your Information

We use standard security measures, including SSL encryption during checkout and data transmission, to help safeguard your information from unauthorized access.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Request a copy of the personal information we hold about you
  • Ask us to correct inaccurate or outdated information
  • Request deletion of your personal data
  • Opt out of marketing emails at any time

To exercise any of these rights, reach out using the contact details below.

Changes to This Policy

We may update this policy periodically as our practices evolve. Updates take effect once posted, and we'll note any significant changes here.

Contact Us

Have questions about this policy or how we handle your information? We're happy to help.

  • Hillu
  • Email: support@hillu.shop
  • Phone: +1 (917) 608-1954
  • Address: 623 Leonard St, Brooklyn, NY 11222, USA
  • Business Hours: Monday–Saturday, 10:00 AM–6:00 PM (Sunday closed), Eastern Time
  • Response Time: Within 24 hours