Refund policy

At Hillu, we want you to feel confident in every dress shirt and pair of jeans you order. If something doesn't work out, our return process is straightforward and fair.

Return Window

You have 30 days from the delivery date to start a return, whether the item arrived with a defect or you simply changed your mind. Once this window has passed, we're unable to offer a refund or exchange.

Return Conditions

To qualify for a return, your item must be:

• Unworn, unwashed, and in the same condition it was received
• Returned with original tags, packaging, and any included accessories
• Accompanied by your receipt or order confirmation

Return Shipping

Customers are responsible for arranging and covering the cost of return shipping. Original shipping charges are non-refundable.

No Restocking Fee

We don't deduct a restocking fee from your refund. You'll receive the full purchase amount back, minus the cost of return shipping.

Starting a Return

Contact Us — Email support@hillu.shop with your order number and a brief description of the reason for return

Get Confirmation — Our team will respond within 24 hours with return instructions

Ship It Back — Pack the item securely and send it to 623 Leonard St, Brooklyn, NY 11222, USA

Refund Timeline

Once we receive and inspect your returned item, we'll let you know whether it's been approved. Approved refunds are returned to your original payment method — PayPal or Venmo — and typically post within 7 business days of approval, though your provider may take a little longer to reflect it. All refunds are issued in US dollars.

Exchanges

We're happy to offer exchanges. Return your original item following the steps above, then place a new order for the size or style you'd prefer.

Contact Us

• Hillu
  
• Email: support@hillu.shop
  
• Phone: +1 (917) 608-1954
  
• Address: 623 Leonard St, Brooklyn, NY 11222, USA
  
• Business Hours: Monday–Saturday, 10:00 AM–6:00 PM (Sunday closed), Eastern Time
  
• Response Time: Within 24 hours