Shipping policy

At Hillu, we want your dress shirts and jeans to arrive quickly and without complications. Here's how our shipping process works.

Where We Ship & What It Costs

We currently ship to addresses within the United States. Every order ships free, with all prices displayed in US dollars and no hidden fees added at checkout.

Order Timeline

Daily Cut-Off — Orders placed before 5:00 PM Eastern begin processing the same day; orders placed after that time, or on a Sunday, move into processing the next business day

Processing Time — 1 to 2 business days to prepare your order for shipment

Transit Time — 4 to 6 business days once your order is on its way

Total Delivery Estimate — Generally 5 to 8 business days from order placement to arrival

Carriers & Tracking

We partner with FedEx, UPS, and USPS, choosing whichever carrier best serves your delivery address. Once your order ships, you'll receive a tracking number by email so you can follow its progress.

Taxes and Duties

Because we ship only within the US, there are no customs fees or import duties to account for — the total shown at checkout is the total you pay.

Order Cancellations

If you need to cancel an order, contact us within 24 hours of placing it. Once an order has shipped, we're unable to intercept or stop delivery.

Shipping Delays

Occasionally, delays happen. If your order is taking longer than expected, reach out to our support team and we'll follow up with the carrier on your behalf.

Contact Us

• Hillu
  
• Email: support@hillu.shop
  
• Phone: +1 (917) 608-1954
  
• Address: 623 Leonard St, Brooklyn, NY 11222, USA
  
• Business Hours: Monday–Saturday, 10:00 AM–6:00 PM (Sunday closed), Eastern Time
  
• Response Time: Within 24 hours